Privacy Policy — How jay9 login Protects Your Data

When you register, deposit funds, place wagers, or interact with any feature of the jay9 login Platform, we collect and process certain categories of personal data. The categories below describe what we collect, why we collect it, and the lawful basis on which that processing relies.

Account Registration Data: When you create an account, you provide your full legal name, date of birth, email address, chosen username, and a password. This information is necessary to establish your identity, enforce the 18+ age restriction, and enable account authentication.

Identity Verification (KYC) Data: To comply with our Know Your Customer obligations, we may request copies of a government-issued photo ID (National Identity Card, passport, or driving licence) and proof of residential address (a recent utility bill or bank statement dated within 90 days). This data is used solely for the purpose of verifying your identity and age prior to approving withdrawal requests.

Financial and Payment Data: When you make a deposit or request a withdrawal, we collect transaction amounts, timestamps, and the identifiers associated with your chosen payment method — for example, a bKash or Nagad mobile number, Dutch-Bangla Bank account reference, or the last four digits of a Visa/Mastercard. We do not store full card numbers. Payment processing is handled by our payment service partners, who operate under their own security standards.

Device and Technical Data: We automatically collect your IP address, browser type and version, operating system, device identifiers, and session timestamps when you access the Platform. This data helps us detect fraudulent access, diagnose technical issues, and ensure Platform security.

Behavioural and Gaming Data: We record your wagering history, game sessions, bet amounts, win/loss outcomes, bonus usage, and Platform navigation patterns. This data is used for responsible gaming monitoring, fraud detection, and improving the overall player experience.

Communications Data: If you contact our support team via email or live chat, we retain a record of those communications, including the content of messages and any attachments, for the purpose of resolving your query and maintaining a support history.

In the course of operating the Platform, jay9 login works with a carefully selected group of third-party service providers. Where these providers access personal data in the course of delivering their services, they do so as data processors acting strictly on our documented instructions and bound by confidentiality and data security obligations no less stringent than those described in this Privacy Policy.

Payment Service Providers: Transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or the card network) to the extent necessary to execute the transaction you have authorised. These providers operate under their own regulatory frameworks and privacy policies.

Game Providers: Where games are supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited session and wager data may be transmitted to those providers to facilitate game delivery and integrity monitoring. Game providers do not receive your full personal profile or payment details.

Identity Verification Providers: If automated KYC tools are used to verify your identity documents, data is transmitted to the verification provider in encrypted form for the sole purpose of completing the check. Verification results are returned to jay9 login; copies of your documents may be retained by the provider as required by their own compliance obligations.

IT Infrastructure and Hosting: Our servers and cloud infrastructure are operated by professional hosting providers. These providers store data on our behalf and are contractually prohibited from accessing or using your personal data for their own purposes.

Legal and Regulatory Disclosures: jay9 login may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or serious harm. We will inform you of any such disclosure where legally permitted to do so.

No personal data is transferred to, or shared with, advertising networks, data brokers, social media platforms, or any third party for the purpose of targeted advertising or audience profiling. jay9 login derives no revenue from the sale of player data.

The retention periods applied to different categories of personal data reflect the operational, legal, and regulatory requirements relevant to each category. Data that is no longer required for any of these purposes is securely deleted or irreversibly anonymised.

Active Accounts: Personal data associated with an active account is retained for the full duration of the account relationship. This includes registration data, KYC documents, gaming history, and transaction records, all of which are necessary to deliver ongoing services and meet compliance obligations.

Closed Accounts: Following voluntary account closure or termination by jay9 login, we retain core account and transaction records for a minimum of five (5) years from the date of closure. This retention period reflects anti-money laundering and financial record-keeping requirements. After this period, data is securely deleted unless a longer retention obligation applies.

KYC Documents: Identity verification documents are retained for the same five-year post-closure period described above, after which they are permanently deleted from our systems and those of any third-party verification provider acting on our behalf.

Support Communications: Records of customer support interactions are retained for two (2) years from the date of the most recent interaction in that thread, after which they are permanently deleted.

Marketing Data: If you opted in to marketing communications, your marketing preferences and communication history are retained until you withdraw consent, at which point they are deleted within 30 days. Withdrawal of marketing consent does not affect your ability to use the Platform.

All data is stored on servers located in secure data centre facilities. Access to stored personal data is restricted on a need-to-know basis and protected by role-based access controls, multi-factor authentication for administrative access, and detailed access logging.